At Alli Naturals, we are committed to ensuring that your shopping experience is smooth, transparent, and hassle-free from the moment you place your order until it safely arrives at your doorstep. We offer free shipping all over India, making it convenient for you to enjoy our natural and sustainable products without worrying about additional delivery costs. Orders are generally processed within 24 to 48 business hours, and once dispatched, you will receive tracking details via email or SMS so you can monitor the status of your shipment in real-time. Depending on your location, delivery usually takes between 3 to 7 working days, with major metro cities receiving parcels faster, while remote areas may take a little longer. We work with trusted courier partners who ensure safe handling and timely delivery of all packages. Please ensure that the shipping address and contact number provided at checkout are accurate to avoid delays or missed deliveries. In the unlikely event of a delay due to weather conditions, courier issues, or other unforeseen circumstances, our team will proactively update you and provide the best possible resolution. In case you receive a damaged, defective, or incorrect item, kindly contact our customer care team within 48 hours of delivery, and we will arrange a replacement or initiate a refund after verifying the issue. Products must be returned in their original packaging, unused, and with all tags intact to qualify for a refund or replacement. For hygiene and safety reasons, certain personal care items may not be eligible for returns unless they arrive damaged or wrongly delivered. Refunds, once approved, will be processed within 7 to 10 business days to your original payment method, though the exact time may vary depending on your bank or payment provider. Please note that shipping charges, if applicable on certain express delivery requests, are non-refundable. We also offer the option of store credit for returns, which you can redeem on your next purchase with us. In rare cases where your order is lost in transit, we will either re-ship your items at no extra cost or provide a full refund, depending on your preference. Alli Naturals strives to make every purchase satisfying, and we believe in building trust through fairness and clear communication. If you wish to cancel your order, you may do so within 12 hours of placing it, provided it has not yet been shipped. Once an order has been dispatched, it cannot be canceled, though you may still request a return after receiving it, as per our return policy. We also reserve the right to cancel orders in cases of stock unavailability, payment verification issues, or suspicious activity; in such cases, a full refund will be issued immediately. For prepaid orders, please ensure that your payment details are correct and secure at the time of purchase. We use industry-standard encryption and payment gateways to protect your information. If you have any queries regarding your shipment or return, our customer service team is available to assist you via email, phone, or live chat. We continuously aim to improve our policies to ensure maximum customer satisfaction, so your feedback is always valuable to us. By purchasing from Alli Naturals, you agree to abide by the shipping and return guidelines outlined here. These policies are designed not only to protect your interests but also to maintain fairness for all our valued customers. We appreciate your trust in us and look forward to serving you with honesty, care, and dedication. Every order placed is a step towards sustainable living, and we take pride in delivering nature’s goodness right to your doorstep. Thank you for choosing Alli Naturals, where your satisfaction is our top priority.